Boosting Efficiency, Diversity, and Performance: How Knockri Transformed Call Centre Hiring
The Challenge
A leading automotive company faced difficulties in hiring the right call center representatives. They needed employees capable of handling high call volumes and complex customer issues while excelling in execution, problem-solving, and collaboration. Traditional hiring methods led to inconsistent service quality, high turnover, and customer dissatisfaction. The company’s goal was to implement a more structured, job-focused hiring solution that would improve workforce quality, reduce turnover, enhance customer satisfaction, and maintain consistent, high-quality service.
Client
Automotive company
Time
6 Months
Number of Candidates
5000+
Results
60%
Reduced cost per screened candidate
45%
Reduced average time to fill
25%
Increased employee effectiveness
The Solution
The company implemented Knockri’s AI-powered selection assessments to streamline their hiring process and focus on skills directly related to the call center roles, such as communication, problem-solving, and collaboration. Over a period of 6 months, Knockri’s assessments evaluated over 5,000 candidates, significantly reducing the time spent on initial screenings. By integrating seamlessly with the company’s existing recruitment system, Knockri’s ethical AI measured job-related skills only, ensuring transparency and accountability in the process. Recruiters were able to evaluate candidates based on relevant competencies, reducing the reliance on subjective decision-making.
The Impact
Knockri’s solution led to a marked improvement in hiring quality, reducing turnover and boosting workforce effectiveness. The streamlined process saved recruiters time and resources, while consistent assessment criteria improved overall service quality and customer satisfaction. Additionally, the ethical nature of Knockri’s AI brought transparency to the hiring process, giving the recruitment team confidence that all hires were based on relevant, job-specific skills.
